Warranty and aftercare.
Workmanship
5years
5 years on every installation we do — the pipework, the electrical connection, the mounting, the sealing. If our work fails, we come back and fix it at no charge.
The unit
The manufacturer's own warranty, registered by us at install.
Repairs
Parts carry the supplier's warranty; our labour on a repair is guaranteed for 90 days.
How to claim
Call, or use the form and choose Repair, describe the problem, add a photo. You'll hear back the same business day. If it's urgent, call — and if it goes to voicemail, send the form; the form always gets through.
What's not covered
A regas (no warranty is given on regas work), damage from storms, power surges, lack of servicing, or work by someone else.
Good to know
Questions
What warranty do you give?
Five years on our workmanship, plus the manufacturer’s own warranty on the unit.
How do I make a warranty claim?
Call, or use the form, choose Repair and describe the problem. You will hear back the same business day.
Will you leave holes in my wall?
No. Every penetration is sealed and made good — it is in the quote.
Get in touch
Make a claim or ask a question
- 7 days, 7:00am–7:00pm
- Emergency Calls also available a.h.
- Based in Seven Hills, working across Sydney
Can't get through? We're probably on a roof. Send the form — you'll hear back the same business day.